Of all my reviews this year, on a practical level, this was the most impressive product by far. I have worked in the pet care industry...
Privacy and Cookies Policy
Thank you for using our websites and services. Personal integrity is important to us and we take your privacy seriously.
Who We Are
What personal information do we collect?
When Nina Met Ellie collects personally identifiable data when you make a purchase or contact us via the website, email or our Facebook page or Instagram page.
These often include but are not limited to: Name, Address, Email Address, Phone Number, Information about transactions, credit and debts.
We do not store any sensitive personal data about you that is irrelevant to the services we provide.
Why do we collect and use your information?
1) Legal and Contractual Obligations:
We collect data as is required for completing a transaction or providing a consultation and we are required by our insurers to keep Client Records and by HMRC to keep transaction details for accounting purposes, for a period of 6 years. After this the data will be securely destroyed.
2) Consent Based Information.
When you purchase an item from our shop, your name and postal address may be shared where delivery is provided by another party and only for such use as needed to provide the goods and services purchased by you from When Nina Met Ellie.
Information Sharing and Disclosure
We use some third party Service Providers in order to provide our services. The services we use, along with their privacy policies and why we use them are listed below:
We use the Gmail service for emails regarding your hire.
WordPress.com is our website provider.
We use our Facebook page for communications. We will always ask your permission before sharing any photos of you and your purchased products.
We use Instagram to raise awareness of the services we offer and promote our products. We will always ask your permission before sharing any photos of you.
Financial transactions relating to our website and services may be handled by our payment service providers, Stripe or PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, deposits or equivalent, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services provider’s privacy policies and practices at
paypal.com/en/webapps/mpp/ua/privacy-full or stripe.com/en-gb/privacy
Transferring Data outside the European Economic Area
This is not applicable to our business currently.
When Nina Met Ellie aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
In certain circumstances, you have the right:
– To access and receive a copy of the Personal Data we hold about you
– To rectify any Personal Data held about you that is inaccurate
– To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)
Please note that we will ask you to confirm your identity before responding to such requests. If you have a concern about our use of your information you also have a right to complain to your local data authority.
When Nina Met Ellie tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law: ico.org.uk/concerns
Links to other Websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
More information about General Data Protection Regulation (GDPR) compliance can be found on the Information Commissioner’s Office website: ico.org.uk/for-the-public/
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