Privacy and Cookies Policy

Thank you for using our websites and services. Personal integrity is important to us and we take your privacy seriously.

This is where we explain how we process your personal data. We encourage you to read this Privacy Policy and to use it to help you make informed decisions.

Please read this Privacy Policy carefully – by continuing to use our websites and services, you confirm that you have read and understood this Privacy Policy in its entirety. By reading this Privacy Policy, we hope you feel confident that we work hard to live up to your expectations.

Please contact us if you have any questions regarding this Privacy Policy or in general questions regarding your personal data.

 

Who We Are

We here refers to When Nina Met Ellie, or Nina Cole trading as When Nina Met Ellie.  We can be contacted by emailing info@ninasnanniesforpets.co.uk or via our contact page.

What personal information do we collect?

When Nina Met Ellie collects personally identifiable data when you make a purchase or contact us via the website, email or our Facebook page or Instagram page.

These often include but are not limited to: Name, Address, Email Address, Phone Number, Information about transactions, credit and debts.

We do not store any sensitive personal data about you that is irrelevant to the services we provide.

 

Why do we collect and use your information?

1) Legal and Contractual Obligations:

We collect data as is required for completing a transaction or providing a consultation and we are required by our insurers to keep Client Records and by HMRC to keep transaction details for accounting purposes, for a period of 6 years. After this the data will be securely destroyed.

2) Consent Based Information.

When you purchase an item from our shop, your name and postal address may be shared where delivery is provided by another party and only for such use as needed to provide the goods and services purchased by you from When Nina Met Ellie.

 

Information Sharing and Disclosure

We use some third party Service Providers in order to provide our services. The services we use, along with their privacy policies and why we use them are listed below:

Google AnalyticsGoogle Analytics Privacy Policy

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the website. This data is shared with other Google services. Google may use the collected data to personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

We use the Gmail service for emails regarding your hire.

WordPress.comWordPress Privacy Policy

WordPress.com is our website provider.

FacebookFacebook Privacy Policy

We use our Facebook page for communications. We will always ask your permission before sharing any photos of you and your purchased products.

Instagram Instagram Privacy Policy

We use Instagram to raise awareness of the services we offer and promote our products.  We will always ask your permission before sharing any photos of you.

Financial transactions relating to our website and services may be handled by our payment service providers, Stripe or PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, deposits or equivalent, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services provider’s privacy policies and practices at
paypal.com/en/webapps/mpp/ua/privacy-full or stripe.com/en-gb/privacy

 

Transferring Data outside the European Economic Area

This is not applicable to our business currently.

 

Your Rights

When Nina Met Ellie aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

In certain circumstances, you have the right:

– To access and receive a copy of the Personal Data we hold about you

– To rectify any Personal Data held about you that is inaccurate

– To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)

Please note that we will ask you to confirm your identity before responding to such requests.  If you have a concern about our use of your information you also have a right to complain to your local data authority.

 

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at The About Cookies Website which offers guidance for all modern browsers.

 

Complaints

When Nina Met Ellie tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law: ico.org.uk/concerns

 

Links to other Websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Changes to This Privacy Policy

You are advised to review this privacy policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

More information about General Data Protection Regulation (GDPR) compliance can be found on the Information Commissioner’s Office website:  ico.org.uk/for-the-public/

 

Now that you've read the serious stuff, time to visit our Blog!

High fashion in the dog world

Let’s get something straight before I go any further.  I am not a fan of dressing dogs per se, yes it looks cute on Instagram and...

nina from when nina met ellie dot com in a santa hat

Natusan Review

Of all my reviews this year, on a practical level, this was the most impressive product by far. I have worked in the pet care industry...

To crate or not to crate!

I had mixed feelings about crates until we brought Luika (our last German Shepherd Dog) into our home as a puppy twelve years ago.  Our previous...

Follow us over on Instagram!  @WhenNinaMetEllie